Returns & Exchanges

Return Policy 

At The Culture Cosmetics, we prioritize your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are pleased to accept returns of unused and undamaged products in their original boxes and packaging within 14 days of the delivery date.

To initiate a return, please log into your account, and request a return to receive a return authorization. Items returned without prior authorization may not be accepted.

Upon receiving the returned item and verifying its condition, we will issue a refund to the original payment method. Please note that shipping and handling charges are non-refundable.

We reserve the right to refuse returns that do not meet the above criteria.

Exchange Policy

At The Culture Cosmetics, we prioritize your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we are pleased to accept exchanges of unused and undamaged products in their original boxes and packaging within 14 days of the delivery date.

 Exchange Process:

1. To initiate an exchange, please log into your account on our website and request an exchange to receive an exchange authorization.

2. Items for exchange must be unused and undamaged, in their original boxes and packaging.

3. Exchanges must be initiated within 14 days of the delivery date.

 

Refund and Replacement:

Upon receiving the returned item and verifying its condition, we will process the exchange for the desired product. If the original item is no longer in stock, we will issue a refund to the original payment method. Please note that shipping and handling charges are non-refundable.

 Right to Refuse Exchanges:

We reserve the right to refuse exchanges that do not meet the above criteria.

 We hope this policy ensures a seamless exchange process. If you have any further questions, please feel free to contact our customer service team.

Damaged items 

The Culture Cosmetics takes pride in processing and packaging your orders. Every order is carefully inspected, reviewed and labeled fragile prior to shipping to insure quality, and to maintain continued care with our shipping carriers. In an unlikely event that a product arrives damaged the customer must contact customer service at customerservice@theculturecosmetics.com within 48 hours of delivery. If a claim is not made within 48 hours of receipt we reserve the right to reject any claims of damages.  The email must include the order number, clear photos of the damages, original boxes and packing materials along with a screen shot of your order confirmation email. If approved after careful review, we will notify the carrier of your issue within 72 hours. Once we receive approval from the carrier we will gladly send you a brand new product! 

• Kindly note that all return postage and fees are the responsibility of the customer.

 

I refused my delivery, where is my refund?

 

A refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Once we received and processed the return please allow up to 5 business days for your refund to appear. KINDLY NOTE THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED