Returns & Exchanges

Return Policy

Due to health and hygiene reasons we do not accept returns at this time, ALL SALES ARE FINAL.

 

Exchange Policy

Due to the nature of our business we are not accepting exchanges at this time. We apologize for any inconvenience this may cause.

 

Damaged items 

The Culture Cosmetics takes pride in processing and packaging your orders. Every order is carefully inspected, reviewed and labeled fragile prior to shipping to insure quality, and to maintain continued care with our shipping carriers. In an unlikely event that a product arrives damaged the customer must contact customer service at customerservice@theculturecosmetics.com within 48 hours of delivery. If a claim is not made within 48 hours of receipt we reserve the right to reject any claims of damages.  The email must include the order number, clear photos of the damages, original boxes and packing materials along with a screen shot of your order confirmation email. If approved after careful review, we will notify the carrier of your issue within 72 hours. Once we receive approval from the carrier we will gladly send you a brand new product! 

• Kindly note that all return postage and fees are the responsibility of the customer.

 

I refused my delivery, where is my refund?

 

A refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Once we received and processed the return please allow up to 5 business days for your refund to appear. KINDLY NOTE THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED