FAQs

Frequently Asked Questions

1. When will my order ship?
Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking details.

2. How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Most domestic orders arrive within 3–7 business days after processing.

3. Do you offer free shipping?
Yes, we offer free standard shipping on all U.S. orders over $60.

4. Can I modify or cancel my order after it’s been placed?
We begin processing orders quickly to ensure timely delivery. If you need to make a change, please contact us as soon as possible at customerservice@theculturecosmetics.com. While we cannot guarantee changes, we will do our best to assist.

5. Do you accept returns or exchanges?
Due to the nature of our products and our commitment to hygiene, all sales are final. We do not accept returns or exchanges based on preference.
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of delivery, and we will make it right.

6. What should I do if I receive a damaged or incorrect item?
Please email our Customer Care team at customerservice@theculturecosmetics.com within 3 days of delivery. Include your order number, a description of the issue, and clear photos so we can assist you promptly.

7. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery in real time.

8. What if my package is delayed, lost, or marked as delivered but I didn’t receive it?
Once a package is handed over to the shipping carrier, delivery is managed by them. If you experience an issue, we recommend contacting the carrier directly. However, feel free to reach out to us and we will do our best to assist.

9. Are your products safe for sensitive skin?
Our products are crafted with care and intention. However, we recommend reviewing the ingredient list and performing a patch test if you have sensitive skin.

10. Are your products cruelty-free?
Yes, all of our products are cruelty-free. We do not test on animals.

11. How can I choose the right shade for me?
We recommend reviewing our product images, descriptions, and any available swatches. You can also reach out to us for guidance—we’re happy to help you find your perfect match.

12. Do you offer collaborations or influencer partnerships?
Yes, we love working with creators who align with our brand. Please reach out to us at customerservice@theculturecosmetics.com with your information and media kit.

13. How can I contact customer support?
For any questions or concerns, please email us at customerservice@theculturecosmetics.com. Our team will respond as soon as possible.

Create your lip trio

Pick any 3 of our hydrating, affirmation lipsticks.

$63- Free shipping included ($72+ value)

create your signature set

Your look, your voice, your moment.

Choose the 400 Years palette and any 2 lip shades.

$79- Free shipping included ($92+ value)

Create your affirmation collection

All 6 signature lip shades, created to express every side of who you are. $120- Free shipping included ($144+ value)

own your legacy collection

The full expression. Every shade, every statement, nothing held back.

Includes the 400 Years Palette + all 6 affirmation lipsticks

$155 - Free shipping included ($188+ value)