Your order will be shipped within 48 hours after placing order.
Unfortunately, we are not responsible for lost or stolen items.
I believe my package was lost or stolen, what should I do?
Once orders have left The Culture Cosmetics warehouse the package is in the care of the postal courier.
If you think your package is lost or stolen please submit a claim directly with your courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on The Culture Cosmetics tracking page.
My package seems to have stopped moving?
If your package stops moving at any point, do not fret! It is still on its way to you. Occasionally, there may be delays due to weather events or a shortage of workers with your shipping carrier. If this happens, your tracking page will be updated with the latest shipping status.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.